Lifestyle Manager - Travel - Arabic Speaking

Job description :

Job Description

1. Responsibilities

   1. Advise premium cardholder customers via phone, chat, and email in English and Arabic
   2. Design and manage individual trip requests including flights, hotels, villas, rental cars, cruises, private jets, and VIP services
   3. Prepare tailor-made travel offers, travel documents, programs, visa facilitation, and administrative processing
   4. Make reservations with airlines, hotels, and destination agencies
   5. Actively cross-sell lifestyle services, promotions, and exclusive events
   • Conduct travel-related research and prepare proposals
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   • Maintain up-to-date records for members
   • Represent Ten Group, promote concierge value, and build member rapport

   Requirements

   • Currently reside in UAE with legal working rights
   • Fluency in English and native Arabic (written & oral); prepared for language proficiency test if required
   • Tertiary qualification or equivalent training, ideally in tourism
   • Several years' professional experience in the travel industry, tour operations, or a travel agency
   • GDS knowledge (preferably Amadeus), excellent destination knowledge
   • Passion for travel, luxury lifestyle, gastronomy, events, and culture
   • Service-oriented, flexible, resilient under pressure
   • Positive attitude, strong communication skills, identify with Ten Group values
   • Full-time availability (40 hours/week)
   • Flexibility to work a 5-day week, shifts between 6:00-21:00 GMT (Monday-Sunday)
   • For hybrid: Commutable distance to office; up to 60% home office possible
   • Secure home office environment and adequate internet speed

   Benefits

   • Competitive salary plus performance-based bonus
   • Hybrid or fully remote working options
   • Paid time off and volunteer days
   • Paid sabbaticals (1 month after 5 years of service)
   • Loyalty rewards program
   • Remote working holidays—travel and work from anywhere
   • Employee discounts on travel and entertainment
   • Inclusive, global team with genuine career progression opportunities
   • Recognition and rewards culture, including annual Extra Mile Awards

Skills and Expertise :